REFUNDS.
A bid is a one-time payment for public placement on a moving board. This policy explains when a payment can be cancelled or refunded.
01BEFORE PAYMENT
You can leave or cancel Stripe Checkout before payment is completed. No bid is applied and no completed payment is taken.
02AFTER PAYMENT
The placement service begins after Stripe confirms payment. Being moved down by a later, higher bid is part of the service and is not, by itself, a reason for a refund.
If payment completes but the placement is not applied, or you believe you were charged incorrectly or more than once, contact us so we can investigate and either correct the board or refund the affected payment.
03TAKEOVER CONFLICTS
If a takeover payment completes after its reserved slot has expired and another takeover is already active, Outrank automatically requests a refund.
04STATUTORY RIGHTS
Consumers may have cancellation and refund rights under applicable law. Nothing in this policy removes those rights. Because placement can begin immediately after payment, contact us promptly if you want to cancel.
05REQUESTING HELP
Contact @arxonic on X with the listing URL, payment date and a clear description of the problem. Never send a full card number or security code.
For a cancellation request, state that you want to cancel the Outrank service and identify the affected listing and payment.